A difficult patient can be any patient, from one who has multiple symptoms or is noncompliant to someone who is abusive to your staff or consistently throws your schedule off.
Frequently patients become difficult when their expectation of the visit is different from the physician’s. Recognizing and acknowledging the patient’s expectations so you can better manage the visit will help avoid difficult patient encounters. This is one of the techniques the webinar covers that physicians can use to thwart difficult behavior and reduce patient noncompliance in their practice.
In addition to educating physicians on using effective techniques to handle difficult patients and noncompliance, this webinar will also:
- Look at the encounter from perspectives of the both doctor and the patient,
- Illustrate techniques for handling difficult patient encounters in a way that leaves the patient feeling cared for and valued,
- Discuss the physician’s contribution to the difficult patient encounter and how to avoid escalating a bad situation,
- Give examples for ways to deal with noncompliance, and
- Discuss when to terminate the patient/physician relationship.
This program is designed for physicians in all specialties, office managers, administrators, and front office staff who are interested in medico-legal compliance and practical ways to reduce the potential for professional liability.
Upon completion of this program, participants should be able to
Recognize factors that contribute to a difficult patient
Develop techniques and policies for handling difficult patient encounters
- Audio-visual presentation
- Post-test and course evaluation